Shipping Policy

Effective Date: July 5, 2026

At Heerkanis, operated by Prosperia Ventures LLP, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.

1. Shipping Coverage

1.1 Domestic Shipping

We currently ship to most serviceable locations across India, including metropolitan cities, towns, and rural areas through our trusted logistics partners.

1.2 International Shipping

International shipping may be available for selected products and destinations. Shipping charges, customs duties, taxes, and delivery timelines will vary depending on the destination country.

Customers are responsible for any customs duties, import taxes, or other charges imposed by the destination country's authorities.

2. Shipping Charges

2.1 Standard Shipping Charges

Shipping charges are calculated based on factors including:

  • Delivery location
  • Order weight and dimensions
  • Shipping method selected
  • Applicable promotional offers

The final shipping charges will be displayed during checkout before payment.

2.2 Free Shipping

We may offer free shipping on eligible orders from time to time. The minimum order value and applicable terms will be displayed on our website during promotional periods.

2.3 Additional Charges

Certain remote or difficult-to-service locations may attract additional shipping charges. If applicable, these charges will be shown before you complete your purchase.

3. Order Processing & Delivery

3.1 Order Processing

  • Orders are generally processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.

3.2 Estimated Delivery Time

Estimated delivery timelines are:

  • Standard Delivery: 3–7 business days
  • Remote Locations: 5–10 business days
  • International Orders: Delivery timelines vary depending on the destination and customs clearance.

Please note that delivery timelines are estimates and are not guaranteed.

3.3 Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to factors beyond our control, including:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Courier operational delays
  • Customs clearance (for international shipments)

In such cases, we appreciate your patience and understanding.

4. Order Tracking

4.1 Shipment Confirmation

Once your order has been dispatched, you will receive an email and/or SMS containing:

  • Shipment confirmation
  • Courier partner details
  • Tracking number
  • Tracking link (where available)

4.2 Tracking Your Order

You can monitor the status of your shipment using the tracking information provided or by contacting our customer support team.

5. Delivery Issues

5.1 Incorrect Shipping Address

Please ensure that your shipping address, contact number, and PIN code are correct before placing your order.

Heerkanis shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

5.2 Failed Delivery Attempts

If the recipient is unavailable during delivery, the courier partner may attempt re-delivery according to their policies.

If the shipment is returned to us due to repeated failed delivery attempts or an incorrect address, additional shipping charges may apply for re-dispatch.

5.3 Damaged or Lost Shipments

If your shipment arrives damaged or appears to have been tampered with:

  • Notify us within 48 hours of delivery.
  • Share clear photographs of:
    • The package.
    • The shipping label.
    • The damaged product.

If a shipment is confirmed as lost in transit by our courier partner, we will arrange a replacement (subject to product availability) or process a refund.

6. Bulk & Corporate Orders

Shipping charges, delivery schedules, and logistics arrangements for bulk, wholesale, or corporate orders may differ from standard consumer orders.

Please contact our customer support team for customized assistance.

7. Force Majeure

Heerkanis shall not be held liable for delays or failure to deliver due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, government actions, transportation disruptions, or other force majeure events.

8. Contact Us

For any questions regarding shipping or delivery, please contact us:

Heerkanis

Prosperia Ventures LLP

Email: support@prosperiaventures.com

Address:

302, Shankala Industrial Estate,
Plot No. 186, Gogatewadi, Off. Aarey Road,
Goregaon (East), Mumbai – 400063, Maharashtra, India

Mobile / WhatsApp : 9967451111